Be Aware:

IMPORTANT INFORMATION: Welcome to our plan for 2025-30.

Every five years, we produce a Business Plan that sets out all the things we want to deliver for our customers, communities and environment, such as reductions in flooding, or improvements in customer service. FIND OUT MORE.

Our Group
Northumbrian Water
Essex & Suffolk Water
Accessibility tools

About us
About us

Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group. Click on Northumbrian Water Limited to find out more about NW and ESW. Click on Northumbrian Water Group to find out more about our owners.
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- Northumbrian Water Limited
- Northumbrian Water Group
Our plan 2020-25
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Careers
Careers

We live water, and we love our customers. Want to join the team?
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Dive into a new career
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Financial
Financial

Facts, figures and financials.
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Annual Performance Report
Find out how we are performing as a company
Our Purpose
Our Purpose

Caring for the essential needs of our communities and environment, now and for generations to come.
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Business Plan 2025-30
Welcome to our plan for 2025-30
Responsibility
Responsibility

We know that our activities impact the environment, the communities we serve and our local economies.
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Branch Out funds
The Branch Out funds help us deliver benefits for our natural environment, building resilience for the wildlife and people who are dependent on it.
News and media
News and media

Find out more about the company and what we’ve been up to by reading our latest news or watching our videos.
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Innovation Festival 2025 – Here. We. GO!
We’re heading back to the amazing North East and to Newcastle Racecourse, for the ninth NWG’s Innovation Festival. And we cannot WAIT!
Accessibility tools

Accessibility tools

Business Plan 2025-30

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Be part of a world-class infrastructure programme

Building futures

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Your water, your say

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Find out what we’ve been up to

News and media

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Our vision and values

Our goal is to be the national leader in the provision of sustainable water and waste water services.

Northumbrian Water Limited

Northumbrian Water and Essex & Suffolk Water are part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group.

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Northumbrian Water Group

NWGL is the immediate holding company of Northumbrian Water Limited (NWL) and NWG Commercial Solutions Limited (NWGCSL). All of these companies, together with their respective subsidiaries, comprise the Northumbrian Water Group.

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A gorgeous scenic view of a large number of waterfowl floating on the surface of a calm lake at daybreak

Shaping our future

Developing our long-term strategy 2025-50

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Annual Performance Report

We are delighted that we have made more improvements to the services we provide to our customers in a number of areas. We hope you find this report helpful.

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